Lost/Stolen Packages
Melias Kloset is not responsible for lost or stolen packages. If your tracking information states that your package was DELIVERED to your address and you have not received it, you must contact the United States Postal Service directly at 1-800-ASK-USPS®️ (1-800-275-8777). Any lost, stolen, or damaged packages must be reported as a claim to USPS. If you insured your package with ROUTE you are covered in these situations.
IMPORTANT* If you don't receive your package and the tracking doesn't say delivered please reach out to us within 45 days of the date of shipping. We CANNOT file a claim with USPS after that date. They have a strict time limit on case filings and if it is past this date they will not let us open a claim, therefore we cannot replace the package or issue a refund.
IMPORTANT* If you don't receive your package and the tracking doesn't say delivered please reach out to us within 45 days of the date of shipping. We CANNOT file a claim with USPS after that date. They have a strict time limit on case filings and if it is past this date they will not let us open a claim, therefore we cannot replace the package or issue a refund.
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